Frequently Asked Questions
Scroll down to see Givecloud FAQs!
How do I contact Givecloud Support?
Send an email to [email protected] or use the chat bubble on the bottom right of your Givecloud admin. Our hours are:
Monday to Friday from 9AM to 5PM EST.
*Excluding Holidays
Also, our friendly chatbot "Cloudie" will send helpful info, but you can always reach a live rep during our business hours!
What is the difference between Givecloud and DonorPerfect?
DonorPerfect is your CRM. Givecloud is your donor experience platform.
You use DonorPerfect to manage donor data, reporting, and operations. You use Givecloud for everything donor-facing, donation forms, recurring giving, events, memberships, peer-to-peer fundraising, donor portals, and more.
The biggest difference is that Givecloud is built to help nonprofits raise more money by creating modern, high-converting fundraising experiences donors actually enjoy using.
Givecloud doesn't replace DonorPerfect. Givecloud integrates directly with it in real time, so Givecloud handles the donor experience, and DonorPerfect remains your system of record. DonorPerfect helps you manage donors. Givecloud helps you create more devoted donors.
How does the Givecloud → DonorPerfect Integration work?
Givecloud's DP integration syncs data from Givecloud Contributions to your DonorPerfect system on several matching rules, including the DonorPerfect ID, email address, and physical mailing address info associated with the donor. Learn more about how GC syncs to DP below:
How can I set up Event Table Sponsorships using Givecloud
Givecloud allows you to bundle event tickets together, which can be used to create a table of multiple tickets. Details here.
How do I sync extra donor data from Givecloud to DonorPerfect?
You can create Custom Fields on your forms to capture additional info about your donor, and link them to a UDF you create in DonorPerfect.
Can I customize the Reply-To Email Givecloud will use?
Yes, you can change the email Givecloud will use to send contribution notifications and tax receipt emails. Details here.
Can I change the domain for my Givecloud website?
Yes, you can! Givecloud accounts come with a website included, which allows you to host your Classic Forms, Event Tickets, and other Givecloud features.
To change the domain of your Givecloud site, follow these steps.
Can I embed Classic Forms or Online Store onto my website?
Givecloud's Classic Form collection (which includes Classic Forms, Split Fund Forms and Ecommerce Solutions like Products and Categories) live on your Givecloud website, so they cannot be embedded.
However, you can embed a Giving Experience on your external website! Details here.
Do Givecloud Forms offer Tap-To-Pay options?
Not at this time. However, Giving Experiences have a built-in QR Code generator that you can use to create a QR Code poster for donors to scan with their smartphones. Details here.
Givecloud also offers Wallet Pay (Apple Pay and Google Pay) through Stripe.
How can I learn about Givecloud's Feature Updates?
All updates to Givecloud's offerings are shared on this page.
You can also access this page by clicking the Bell Icon at the top of your admin home page!
